AI Leads Agent vs Tidio
Tidio is a friendly all-round live chat and chatbot tool. AI Leads Agent is narrower: a sales agent for qualifying and booking.
Prices and facts checked November 11, 2026. Sources are linked at the bottom.
Tidio combines live chat, a shared inbox, flows and an AI agent called Lyro. Its pricing has three separate meters: billable human conversations, Lyro AI conversations and flow visitors. AI Leads Agent has one flat monthly price per plan with allowances for leads, AI replies and emails.
Side by side
| AI Leads Agent | Tidio | |
|---|---|---|
| Price | Free Starter plan. Growth $49/month, Scale $149/month, Agency $299/month. Flat monthly price. | Free; Starter $29/month ($24.17 billed annually); Growth from $59/month ($49.17 annually); Plus from $300/month plus usage; Premium on request. Removing Tidio branding is a $16.67/month add-on below Plus. The Lyro AI agent is a separate add-on from $39/month ($32.50 annually) for 50 AI conversations; 200 conversations is $140/month, 500 is $350 and 1,000 is $700 billed monthly. |
| What the AI allowance means | Growth: 1,500 AI chat replies a month (a reply is one answer from the agent). | Lyro counts a conversation once it replies, however many replies that takes. The first 50 Lyro conversations on an account are a one-time allowance, not monthly. |
| Setup | Paste one line of code or share a hosted chat page. Most people are live in about ten minutes. | Install the widget, then build Flows and train Lyro on your content. Many e-commerce integrations. |
| AI | Claude by Anthropic, answering only from the business details and FAQ you enter. | Lyro, billed by conversation. |
| Qualifying and scoring | Your own qualifying questions, an intent score for every visitor, hot leads flagged. | Flows can ask qualifying questions and route; lead scoring is not the focus. |
| Meeting booking | Built-in booking calendar with reminders, reschedule and cancel links, Google and Outlook add-to-calendar. | Booking through integrations and flows. |
| Email follow-up | AI-written email sequences that stop on reply or booking, with unsubscribe link and postal address added for you. | Email marketing and automations are sold as separate products. |
| Live chat and team inbox | Not the focus. Leads and chats are in one dashboard. | Full live chat, ticketing and inbox, with 10 seats on Free, Starter and Growth. |
| White-label for agencies | Agency plan: client workspaces with your own logo and colors, "powered by" line removed. | Custom branding on the Plus plan. |
Tidio fits if
Shops and service businesses that want live chat for a human team plus automation across many channels, with a free plan to start.
AI Leads Agent fits if
Teams that mainly want the AI to qualify visitors and book meetings, with follow-up email and a pipeline included, and agencies that want to resell it with their own branding.
Questions
Is Tidio free?
Yes, there is a Free plan with 50 billable conversations and 10 seats. The Lyro AI agent has a one-time allowance of 50 conversations, then needs a paid Lyro package.
How is Lyro billed?
By conversation: any thread where Lyro replies at least once counts. Packages run from 50 to 1,000 conversations a month. Above that, Plus has custom pricing.
Does AI Leads Agent have live chat for my team?
Not as a shared inbox. The agent handles the conversation, hands you a lead, and offers a meeting. If you need humans chatting live all day, Tidio fits better.
Sources
Product names belong to their owners. Features and prices change often, so check the vendor before you buy. Last checked November 11, 2026.